Flight Centre West Ryde

Reviews of Flight Centre West Ryde

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  Alex Hakimi Added July 21, 2022

  ★ ★ ★ ★ ☆
  Greate deals and services
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  Ali Agha Added July 18, 2022

  ★ ★ ★ ★ ★
  I went to Blacktown first the service was very terrible no proper response. I then called Baulkham hills the lady Ms.Ellen Goodwin responded to my enquiry so well and asked me to come over. She listened to my request and solved my ticket issue.I am really happy with her service and recommend everyone to book your tickets from Baulkham hill office.
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  Amannda O’Sullivan Added July 16, 2022

  ★ ★ ☆ ☆ ☆
  Due to Covid we had to postpone our honeymoon to cairns in September so received a credit which have used to book our new honeymoon in March 2022. However we feel we have been ripped off as this time we only booked one way flights we feel we should have credit left but flight centre have not answered our emails. Not good customer service. And they tried to charge us a $60 re-booking fee. Not happy.
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  Blade Fuller Added July 13, 2022

  ★ ★ ★ ★ ★
  Great team - Georgia has helped us with so many things!
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  Dilani Dhammapala Added June 30, 2022

  ★ ☆ ☆ ☆ ☆
  I purchased my ticket in Jan 22 from a lady called Georgia Bow. Closer to my flight in April I needed to get in touch with her. I called her several times but she was busy. I left messages but she did not respond. I then made an appointment with her through some other lady and finally accepted. The reason for not answering the phone was that she was busy with other clients. But I was a client too. Very disappointed with this level of service.
  
  Once I reached my destination in Sri Lanka, Singapore Airlines changed my return flight to one day earlier. They did not do so with the connecting flight. I informed Georgia that I will have to stay 24hrs transit in Singapore and would need a hotel. Can she talk to Singapore Airlines and amend the flight for a shorter transit time. Her response was that I would have to pay the gap. Mind you this change was from Singapore Airlines, not at my request and they should have ensured my comfortable return. Unfortunately Georgia was of no help. She just said you would have to pay for a sooner connecting flight. I then contacted a known travel agent in Sri Lanka and this change was effected free of charge.
  So where was the customer focus of Flight Centre towards my problem ? Were they trying to make money over my issue, when all it took was to liaise with Singapore Airlines? Very disappointed with Flight Centre. They should pay me compensation for mental agony and distress. Definitely not going back to them again.

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